Terms and Conditions
Welcome to cookieness.nl!
These terms and conditions outline the rules and regulations for the use of Cookieness's Website, located at https://www.cookieness.nl.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use cookieness.nl if you do not agree to take all of the terms and conditions stated on this page.
1. General Information
Cookieness is a small business based in the Eindhoven, The Netherlands.
Our cookies are handmade in our home kitchen and delivered directly to customers.
We reserve the right to update these Terms and Conditions at any time.
2. Ordering & Payment
All orders are placed online via our website.
Payment must be made in full at the time of ordering.
We accept [insert payment methods, e.g., iDEAL, PayPal, Credit Card].
3. Delivery
Orders are delivered to the address provided by the customer at checkout.
Delivery times are estimates and may vary. We are not liable for delays caused by external factors.
The risk of loss or damage passes to the customer once the order has been delivered.
4. Allergens & Food Safety
Our cookies may contain common allergens including, but not limited to: gluten (wheat), eggs, milk, soy, and nuts.
Our kitchen also handles other food products such as milk, nuts, sesame, fish, and meat. Therefore, we cannot guarantee that our cookies are free from traces of any allergen.
Customers with severe allergies are strongly advised to contact us before placing an order.
By placing an order, you acknowledge and accept that our products are made in an environment where cross-contamination is possible, and that Cookieness cannot be held responsible for any adverse reactions caused by allergens.
5. Returns & Refunds
As our products are fresh food items, they are not eligible for returns or refunds, unless the product is damaged or incorrect upon arrival.
6. Liability
We are not liable for any damages, losses, or health issues resulting from misuse, neglect, or failure to follow allergen information provided.
Our liability is limited to the value of the order placed.
7. Governing Law
These Terms and Conditions are governed by Dutch law.
Any disputes shall be resolved under the exclusive jurisdiction of the courts of the Netherlands.
8. Contact Information
For any questions or concerns, please contact us at:
Cookieness
info@cookieness.nl
